How much do custom blinds cost? How do they compare with box stores?In some cases, our blinds are more expensive than box stores, but in most cases, they’re not. This is a common misconception. We offer a range of product options, from basic to luxury level quality. Keep in mind that we have tested all of the products we carry extensively, meaning our offerings tend to be made from higher quality materials that last longer than off the shelf versions. Home Depot, Sears, Costco, Ikea, Rona et al. subcontract out the installation, and offer little, if any, help with planning and design. If you size the blinds wrong and have them cut, you are on the hook for the cost. And if you want to return a product, you must deal with two levels of red tape (the retailer’s and the manufacturer’s) before getting a refund or exchange. We handle the warranty issues, making it a one-call, headache-free experience. And the savings in time and stress are priceless.
How can I be sure I will like my blinds or closet organizer?Our “Delight Guaranteed” promise assures that you will be happy. We don’t know of any other business that delivers that level of commitment. Do you?
What if I don’t see the brand or product I want listed on your website?We carry Hunter Douglas window coverings and Closets made by Sherwood Shelving and Rubbermaid, three of the top names in the business and manufactured in Canada and the US. That means high quality and quick turnarounds. If we don’t stock a product accessory in our Victoria warehouse, we can order it for you — often at a wholesaler price discount. This is where we add a lot of value.
Why should I order from you?Every company thinks their special. We get it. Check out the 4 reasons we’re different. Our business is 90% referral based, and we’ve been doing it for over 8 years, with next to no promotion. Our clients come to us because they trust us and value the little extras we deliver for them. Relationships are what we build, not products.
Do you have a showroom to help me choose?Yes, it’s located here. But visits are by appointment only, so we can personalize the experience better. Most of our clients prefer that we come to them, so they can evaluate samples in the natural light and setting of their home rather than trying to visualize how a product will integrate with their decor.
How does the ordering and installation process work?The first step is to get in touch with us. We’ll set up a time to have a professional consultant come to your residence or office and answer your questions at no charge. We’ll discuss available options, measurements, and review samples. Next we’ll put together a plan based on your feedback, and present you with a quote and proposal. If need be, we’ll refine it to your wishes. Then we order the products and set a date for installation. Our professional installers will arrive and work efficiently, and answer any additional questions you have. Then we review the results together, and once you’re satisfied, we give you the balance of the invoice, which can be paid by credit card or cheque.
What makes your custom closets so special?There are a lot of reasons you should consider us for your custom closets. Beyond being manufactured in BC, having forged steel hardware, superior melamine construction, and dust-resistant wire shelving, our clean-drilling method results in a better finish. Clean drilling means that we only drill holes for the fixed shelving and wardrobe tube hardware — instead of holes all the way up and down the gables like you see in most other shelves and those found in box stores. This results in a much cleaner, more finished look in the closets we build. See photo comparisons below.
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